↧
Survey Form
[e.g. Satisfaction] SCALE SURVEY 1 Not important at all 2 Somewhat unimportant 3 No opinion either way 4 Somewhat Important 5 Extremely Important Name : Age : Gender : For each question below, circle...
View ArticleIdentifying Root Causes When Things Go Wrong
Background Proper root cause analysis identifies the basic source or origin of your problem. Root cause analysis is a step by step approach that leads to the identification of a fault’s first or root...
View ArticleGetting Feedback From Customers
Purpose Gather feedback from product users to improve the business performance. Background This is a key element in any customer service and continuous improvement process Scope All Staff Procedure...
View Article